TERMS & CONDITIONS
JOINING SIMPLY TV
We’re confident that you’ll be happy but we offer a 7 day cooling-off period. If you want to discontinue you must advise us within 7 days of the start of your service. We will switch-off your set-top box and we require that you return it to us boxed and in brand new resaleable condition. We must receive your set-top box within the 7 day cooling-off period.
BUYING YOUR SET-TOP BOX FROM US
Every new TV box we sell comes with a full 12 month guarantee. If you have any issues that you believe to be a problem with your set-top box you will need to call us for assistance. In the event that the set-top box is faulty we will fix or replace it for you. Please note, our standard warranty does not cover accidental damage, for example, caused by liquid or impacts. We also do not cover damage caused by power surges and we recommend that you use the box with it connected to a system that provides surge protection.
SUBSCRIPTIONS, SWITCHOVERS AND STREAMING SERVICES
SIMPLY TV members are required to pay a regular Tech-support subscription. Subscriptions cover the cost of administration – as well as phone and in-person support – of compatible hardware sold to them by Simply Tv or another third-party supplier. Online payments are paid in advance for the term of required service.
At no point are streaming TV services charged to subscription holders. Any content received can be viewed (at the customers own discretion) with hardware and software we recommend and our tech support is exclusively for current subscription holders for our service & support of this hardware and software only.
SIMPLY TV may make a reasonable charge to switch over support from another service provider, referred to as a “switchover fee”. This covers the time, fuel and other associated costs of in-person visits to the private homes of members, within a limited geographical area within the Costa Banca. Personal home visits stretch from Oliva to Alicante. The switchover cost differs from out central point of Teulada, based on the location of the hardware to be switched over.
SUBSCRIPTION REFUND POLICY
Subscription payments paid to SIMPLY TV are always in advance, and are made entirely at the member’s own risk. They are NON-REFUNDABLE. If you’ve paid for a membership subscription by mistake a refund may be offered within 48 hours at the sole discretion of SIMPLY TV. If more than 48 hours have passed since your payment was processed, no refund will be offered.
If SIMPLY TV is unable to continue trading for any reason, all subscription payments will be null and void and must be considered lost.
SERVICE TERMINATION
Service is paid for in advance for either 3 or 6 months. After the 7 day cooling-off period we do not provide refunds. Service termination occurs automatically at the end of either 3 or 6 months if we do not receive a payment for renewal.
You can terminate service at any time but forfeit any outstanding pre-paid subscriptions not used during your pre paid term. Simply Tv reserve the right to terminate agreements with any clients outside of out 7 day cooling off period if the client becomes abusive or aggressive. We reserve the right to terminate any agreements with or without refunds *at our own discretion of outstanding service prepaid.
Apps we recommend are third party apps pricing and we have no control over the apps or the updates of the apps, you would be souly responsible to keep the app up to date within the app and app store you use.
Using the Mag box: You are responsible for the mag box you own, we have a certain degree of control over the set-top box including any necessary up dates but cannot be held responsible for misuse or damage to the box or to your television equipment. We can not and will not be held responsible for electricity serge’s or spikes caused with in your viewing environment of any description
HARDWARE WARRANTY AND REFUND / EXCHANGE POLICY
Hardware sold by SIMPLY TV comes with a 7-day ‘no-quibble’ refund policy, on the following basis: if a new subscription holder is dissatisfied with the hardware or support sold by SIMPLY TV for any reason within the first 7 calendar days after purchase, should immediately inform SIMPLY TV of intention to cancel the support subscription, and upon the safe and full return (at members’ expense) of the hardware (including packaging) in as-new, resalable condition within the first 7 days a full refund will be offered for the equipment as well as any advance subscription payment made, minus a €20 restocking fee (per total refund, not per item). If any of the terms above are not met, no refund will be offered.
After the 7-day refund policy has expired, the hardware warranty is automatically transferred to an EXCHANGE warranty, for a total of 12 months from the original date of purchase. Exchanges will be made on a like-for-like-or-better basis, with any related transport costs for return of faulty hardware or the replacement new hardware to be borne by the tech support holder. Whenever possible, faulty hardware will be exchanged for a NEW, equivalent model. If this model is no longer available or is unlikely to be in stock within the next 14 days, SIMPLY TV will exchange the faulty equipment for comparable hardware from a newer, more recent series.
EXCEPTIONS to this replacement warranty include any issues related to power supplies, unless it can be proved by you, the owner of the new hardware that the equipment was powered via a surge-protected device such as a surge-protected power strip or uninterruptible power supply (UPS).
Other exceptions are made at the discretion of SIMPLY TV for negligent, careless or improper use or reasonable care of hardware, including (but not limited to) accidental or deliberate damage caused whilst in your possession. Warranties will also be deemed null and void if we detect any attempt to open the equipment casing by an unauthorised person or entity.
EXTENDED WARRANTIES
SIMPLY TV offers an extended hardware warranty exchange policy on MAG boxes for up to TWO YEARS, for an optional extra charge. This is in addition to any standard replacement warranty offered on new hardware purchases from SIMPLY TV, and extended warranties will run consecutively with the original warranty and on the same terms.
(like-for-like-or-better excluding power supply issues – see above).
Extended warranties may also be offered on hardware that was not originally purchased from SIMPLY TV and must prove, prior to extended warranty purchase, that it is in good working order, in which case it is to be treated as a standalone product, with a total validity of two years from the date of issue of the extended warranty policy, and on the same terms as hardware purchased from SIMPLY TV.
SIMPLY TV reserves the right to refuse to issue extended warranty cover for any equipment it deems unfit for cover, in which case no premium will be charged.
RENTALS
SIMPLY TV provides equipment rental options subject to the following terms and conditions:
Rental equipment remains the property of SIMPLY TV at all times, and should be surrendered upon request.
Rental equipment will be supplied in good (or better) condition, but may not be brand new. Rental models and versions are subject to change without notice.
All rentals include local delivery & setup for a fixed fee. Rentals also include free collection, unlimited phone/WhatsApp support and a replacement warranty in case of faults. In-person support / callouts may be subject to an additional charge (see CALLOUTS clause below). Rentals of MAG boxes include automatic SIMPLY TV associated benefits.
Rentals of WiFi range extenders are only available alongside a MAG box rental.
All rental equipment must be looked after with due care and consideration, and any loss/theft/breakage will be charged for at the full retail replacement cost. Loss/theft/breakage of individual components will be charged for at the following rates:
MAG box – €120
Power adapter: €25
Remote control: €15
HDMI lead: €10
WiFi range extender: €30
Delivery for any of the above: €30 per visit
At the end of any rental period we will collect our equipment (free of charge) within the local area at a pre-agreed date and time. Failure to return our equipment at the agreed time and place will incur an additional fee (€10 PER HALF HOUR) waiting time to cover our additional time and fuel costs.
You may also return equipment to us at your own expense, in which case NO additional collection fee will be charged, but late return fees will still apply.
Failure to return our equipment or to pay the fees outlined above may result in legal action.
Joining SIMPLY TV subscription tech support services or purchasing hardware from SIMPLY TV constitutes your acceptance of these terms and conditions.
Please note: Terms & Conditions may be subject to change without notice at any time.