Frequently Asked Questions
WHAT'S INCLUDED?
The MAG box comes with built-in WiFi capabilities but it is always recommend to connect your IPTV set-top box to your router with an Ethernet cable where possible. If the router is too far away from your TV and IPTV set-top box, you may need a WiFi extender and / or a plug-in WiFi USB areal booster at an additional cost. please ask for details.
Our MAG boxes come with a power supply, a HDMI cable, x2 AAA batteries and a remote control that provides easy access to content such as Live TV channels, catch-up & on-demand content, as well as radio channels. Users of the recommended app will find it as easy to use as other popular streaming apps.
SO WHAT’S THE COST?
Up-front, if you need a MAG box, (our most popular product choice) as most people do, then there is a one-off charge of 180€ which includes installation. You own the MAG box and do not need to return it when you leave. Your box comes with a 12 month guarantee.
There is a renewable subscription for our service paid every three or six months, whichever you choose. You can save some money by choosing to pay for six months in advance. If paying every three months our tech-support is priced at 68,25€ per quarter or 126€ per six months.
HOW DOES IT WORK?
The standard subscription covers the use of our tech-support service on either a MAG box or the Smart TV app, not both.
There is an extra subscription fee for the use of both the MAG box and the mobile app together, which is currently an additional 10€ on top of the standard subscription.
The mobile device app we recommend to provide our IPTV tech-support service is available in the app stores of compatible devices for a one-off fee. The fee ranges from 6€ to 12€ depending on your device.
The recommended Smart TV app costs vary also, depending on compatibility. If you have a compatible Smart device, the app download completely replaces the need to buy a physical set-top box. In most cases the smart TV app is initially free to download but will require purchase after a one week trial.
*Please note, 3rd party apps we recommend are supported by our tech-support team, however we have no control over purchase price of the apps or in app purchases.
WHAT APPS CAN I USE?
Depending on your needs and system requirements.
You can use the mobile apps on all mobile devices including apple iPhone and iPad, as well as android mobiles and tablets. You can also use the apps on compatible android set top boxes and apple TV (4th gen+). and you can also download our recommended apps onto your smart tv from the app store included on your smart tv app store.
*Please note: Amazon fire stick & laptops / desktops not yet compatible.
BELOW ARE LINKS TO OUR RECOMMENDED MOBILE DEVICE & TV APP DOWNLOADS
WHERE IS THE SERVICE AVAILABLE?
The service is available anywhere with a stable internet connection. If you need a Mag box we can deliver one to you (by courier and insured) ready to go, wherever you are. You can complete the simple installation procedure yourself or call us for help. We are able to offer an installation service in some areas, ask for details.
CAN I SEND CONTENT TO MY TV?
If you have the facility to ‘cast’ content from your mobile device to a TV (typically via external hardware such as an Apple TV box or Chromecast) or if you have a smart TV with Airplay built in, then YES. Use the casting features within the mobile app or your device to send your content straight to a compatible TV. With many smart TVs you can also download apps directly to the TV itself, meaning you can also use our service without any mobile device or extra set-top box – just download the app directly onto your TV!
CAN I USE THE APP ON MORE THAN ONE MOBILE DEVICE?
Yes, though not at the same time. Once you have paid for and downloaded the StalkerTV app or Ministra app, you should be able to download it again on other mobile devices linked to the same Apple or Google account at no extra cost, and then enter the same login details on each device… However your login details will only work on one device at a time – if you try to run it on more than one device, all but one will stop streaming within a few minutes.
Each mobile subscription may only be used by only ONE person at a time, and not by multiple family members or friends. If family or friends want to enjoy the service too, they will each need their own active subscription.
Questions? We’re here to help – please send us your queries and we’ll happily answer them for you
IS THERE A REWARDS SYSTEM?
We strongly believe that our best possible recommendations come from happy customers like YOU. If you recommend us to friends and/or neighbours & family who mention your name when they buy a MAG box from us OR when they take out a primary subscription, we’ll add a FREE MONTH to your account (MAG box or mobile), to say thank you!
*LIMITED TO 12 MONTHS FREE TECH SUPPORT FOR EXISTING CUSTOMERS
* Free months are added to the end of your existing subscription period, and may not be exchanged for cash. Free months are applied as a credit on your account when a new member you recommend stays with us for more than 7 days.
WHATS THE CATCH?
No catch, in fact, there is no contracts, no hassle. Just customer service and tech-support.
Our service is provided on a 3 or 6 month basis and payment is made for the chosen service length and paid in advance.
Renewals are due on the 26th day of the month prior to the commencement of the next period. As an example, somebody who started with the service on the 1st of January and chose the 3-month service will need to pay by the 26th of March for the next period, which would start on the 1st April.
Reminders will be sent to your TV screen when service renewal is due:
- The FIRST reminder will appear on your screen a few days before renewal is due.
- The SECOND reminder is sent to those who haven’t renewed, just prior to the renewal date.
- The FINAL reminder will appear on the 26th of the month.
Payments can be paid at any time, up until the 26th day of the month.
FINALLY, disconnection from the service will occur on the last day of the final month of subscription for those who haven’t renewed their service online.
