We’re confident that you’ll be happy but we offer a 7 day cooling-off period. If you want to discontinue you must advise us within 7 days of the start of your service. We will switch-off your set-top box and we require that you return it to us boxed and in brand new resaleable condition. We must receive your set-top box within the 7 day cooling-off period.
If you buy your set-top box from us
Every new TV box we sell comes with a full 12 month guarantee. If you have any issues that you believe to be a problem with your set-top box you will need to call us for assistance. In the event that the set-top box is faulty we will fix or replace it for you. Please note, our warrany does not cover accidental damage, for example, caused by liquid. We also do not cover damage caused by power surges and we recommend that you use the box with it connected to a system that provides surge protection.
Service is paid for in advance for either 3 or 6 months. After the 7 day cooling-off period we do not provide refunds. Service termination occurs automatically at the end of either 3 or 6 months if we do not receive a payment for renewal.
Thank you for choosing SimplyTV